Customer Engagement Manager

I am the Operations Manager for the Customer Engagement Program, which is an end user customer service department, for Dealers Choice. It’s very rewarding as customers often forget about these services so our calls, unlike most telemarketers, are greeted with much appreciation. Great moments include families dealing with money issues, or recent widows, who get unexpected financial relief on a necessary service and feel appreciation from an unanticipated source. Interests include Duke basketball and gaming.