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Selling PPM in the Service Drive

February 24, 2017 Uncategorized 0 Comments

According to a recent article from FI-Magazine.com,”Fixed-ops expert says dealers who aren’t selling prepaid maintenance…

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Measure Success

February 6, 2017 Uncategorized 0 Comments

Measuring success can be tricky. One has to take the long view and impact of…

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Customer expectation

December 26, 2016 Uncategorized 0 Comments

In a service based economy, what a customer wants and needs is the quintessential question…

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Why apps work

December 26, 2016 Uncategorized 0 Comments

Apps work not because of the myth that an app is a necessity for having…

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Misunderstood Model

Pre-paid maintenance has been a very misunderstood business model. Performance has been all over the…

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